Freshest Customer Service Professional
22 hours ago
Job Opportunity
Customer Support Executive Job DescriptionAs a customer support executive, you will be responsible for managing incoming and outgoing calls, resolving product or service problems, and providing excellent customer service.
Key Responsibilities:- Manage incoming and outgoing calls to provide timely and effective solutions to customers.
- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution.
- Expediting correction or adjustment and following up to ensure resolution.
- Manage CRM tool to track customer interactions and feedback.
- Prepare product or service reports by collecting and analyzing customer information.
- Excellent communication and problem-solving skills.
- Ability to work in a team environment and handle multiple tasks simultaneously.
- Basic knowledge of CRM software and data analysis.
- High school diploma or equivalent required; bachelor's degree in business administration or related field preferred.
We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment.
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