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Front End Leader

2 weeks ago

Kollam, Kerala, India beBeeFrontEndLeader Full time ₹ 2,20,000 - ₹ 2,70,000

Role Description:

Lead a team of customer-facing staff to deliver exceptional service and drive front-end operations forward.

Key Responsibilities Include:

  • Supervise daily front-end activities, ensuring seamless customer experiences.
  • Oversee checkout counters, billing, and customer support, optimizing efficiency and accuracy.
  • Manage cash handling, reconciliation, and reporting processes, ensuring compliance with operational standards.
  • Develop and implement training programs for front-end staff to enhance their skills and performance.
  • Address customer queries and complaints in a timely and professional manner.
  • Maintain accurate staffing schedules to meet business needs during peak and off-peak periods.
  • Collaborate with other departments to support promotional activities and store operations.
  • Ensure adherence to company policies, procedures, and operational guidelines.
Qualifications:
  • Bachelor's degree or equivalent preferred.
  • Minimum 2-4 years of experience in front-end management, preferably in retail or hypermarket environments.
  • Strong leadership, team management, and communication skills are essential.
  • Proficiency in cash handling and excellent organizational abilities are required.
  • Able to handle complex customer issues effectively.
  • Experience with multitasking and prioritization is necessary.