Voice Process Quality Lead

3 days ago


Agra, Uttar Pradesh, India beBeeImprovement Full time ₹ 40,00,000 - ₹ 60,00,000
Quality Improvement Specialist">

We are seeking a highly skilled and experienced Quality Improvement Specialist to drive continuous improvement in Transaction Quality and Delivery.

The ideal candidate will have a strong background in quality management processes, framework, and metrics. They will be responsible for evaluating the effectiveness of TQ interventions, managing claim quality & client-related KPIs, and accurately capturing SLA/SLO metrics.

Additional responsibilities include generating and implementing out-of-the-box ideas and process improvement initiatives, as well as driving process control & compliance. The successful candidate will also ensure that huddle, feedback, and refresher processes are in place and followed efficiently.

Requirements:

  • Minimum 2 years of experience as a Quality Analyst in International Voice Process in an International BPO environment.
  • Strong knowledge of QUALITY matrices and excellent transactional quality domain knowledge.
  • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools, and technologies.

Preferred Qualifications:

  • Experience with 7QC tools.
  • Knowledge of analyzing, driving improvement & innovation.

What We Offer:

A competitive remuneration package, opportunity to work with a leading organization, excellent communication skills, and virtual interviews.



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