Voice Process Support Specialist

4 days ago

Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 7,77,770 - ₹ 9,99,990

About the Role:

We are seeking skilled professionals to support our US-based clients in a Voice Process Associate capacity. The ideal candidate should possess excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

Benefits:

The chosen candidate will receive comprehensive training and ongoing support to ensure their success in this role.

Others:

As a Voice Process Associate, you will play a vital role in delivering exceptional customer experiences and contributing to the growth and success of our organization.

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