Manager, Safe Water Operations
4 weeks ago
The Manager, Safe Water Operations will play a critical role in overseeing and ensuring the effective implementation of the Safe Water program across multiple states in India. Reporting directly to the Senior Manager, Safe Water Operations (SMSWO), the Manager will lead day-to-day operations, working closely with cross-functional teams and external stakeholders to ensure that the program's objectives are met with the highest quality standards.
This role requires a proactive leader with strong experience in process improvement, vendor management, and supply chain oversight. The Manager will focus on improving operational processes, monitoring performance metrics, and addressing potential challenges as they arise.
The Manager will oversee the deployment and maintenance of water treatment devices in multiple states, ensuring timely procurement and efficient operations across the supply chain. Regular reporting on program progress and risks to the Senior Manager is essential. Field visits to program sites will also be a critical aspect of this role, helping ensure that on-ground teams are supported and compliance with protocols is maintained.
Key Responsibilities
- Lead strategic planning and execution of the safe water program across multiple states, ensuring that the program aligns with overall organizational objectives.
- Drive process improvement, excellence, and implementation by evaluating current practices, identifying areas for optimization, and ensuring the smooth execution of new processes.
- Oversee the monitoring of program performance, ensuring that operational plans meet performance goals and that quality standards are consistently upheld.
- Manage and coordinate state teams to ensure that deployment, installation, and maintenance of water treatment devices are effectively carried out across states.
- Oversee procurement, supply chain management, and vendor relations, ensuring contracts are managed according to organizational policies and maintaining compliance.
- Provide leadership in scaling program operations, ensuring efficient expansion across multiple states while maintaining a focus on quality and process adherence.
- Regularly report to the Senior Manager Safe Water Operations (SMSWO) on progress, risks, and strategic recommendations.
- Work closely with internal stakeholders to create and refine documentation, reports, and presentations for both internal and external use.
- Ensure continuous monitoring and evaluation of program operations, using data-driven approaches to assess program success and areas for improvement.
- Conduct field visits to support program teams and monitor state-level implementation, ensuring compliance with established protocols.
- Collaborate with government bodies, external partners, and NGOs, ensuring alignment with national policies such as the Jal Jeevan Mission and other water-related government efforts.
- Participate in Organizational events and represent the Organization in external events.
- Development of training materials and communication strategies to support state-level teams and ensure consistency in process implementation. Impart training to state teams and teams of different contractors
Requirements
Essentials
- Graduate degree in Engineering, a master's (Management/Engineering) degree or relevant advanced certification is preferred.
- 5+ years of experience working with fast-paced startups with operations as a core function
- Proven experience in process improvement, excellence, and implementation, with a focus on large-scale program management.
- Strong knowledge and experience in strategic planning, process optimization, and the ability to manage cross-functional teams.
- Demonstrated ability to lead teams and manage complex projects, including vendor and supply chain management, across multiple geographic locations.
- Strong skills in monitoring, evaluation, and process tracking to ensure the success of program execution.
- Proven ability to engage and work effectively with external partners and stakeholders.
- Excellent analytical, communication, and presentation skills, with fluency in English and the ability to create detailed reports and presentations.
- Ability to manage competing priorities in fast-paced environments, with an action-oriented and entrepreneurial problem-solving approach.
- Willingness to travel up to 50% of the time, with occasional weekend engagements as needed.
- Experience in scaling solutions in resource-limited environments while maintaining quality and operational efficiency.
Desirable
- Experience providing advisory services to government bodies and stakeholders in development, WASH, or related sectors.
- Familiarity with government programs such as Jal Jeevan Mission or similar water-related initiatives.
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