
IT Operations Manager
3 days ago
We are seeking a skilled IT Workplace Enablement Lead to oversee the smooth operation of workplace IT Services. This role will involve leading the IT Enablement team, focusing on key tasks such as KTLO, IT Support, corporate network management and process optimization.
The successful candidate will be responsible for ensuring efficient IT Support and incident resolution, developing and refining IT Operational Processes, and acting as an escalation point for complex technical issues.
This is an exciting opportunity for a motivated and experienced IT professional to join our team and drive continuous improvements in IT Operations.
Key Responsibilities:- Lead the IT Workplace enablement team to ensure efficient IT Support and incident resolution
- Oversee ticket management, troubleshooting and service requests to ensure SLAs are met
- Develop and refine IT Operational Processes to improve efficiency and service delivery
- Act as the escalation point for complex technical issues and high priority incidents
- Collaborate with IT Engineering to escalate and resolve complex issues
- Drive automation and self-service initiatives to enhance IT support scalability
- Monitor IT Infrastructure and proactively address potential issues before they impact users
- Manage and optimize Key IT systems including Google Workspace, MDMs, CASB & DLP
- Experienced IT Service Desk Leader with a track record of leading IT Support teams and driving operational excellence
- Technical Expertise in Google Workspace, Intune, Jamf & ITSM tools
- Process-Oriented & ITIL-Savvy with understanding of ITIL best practices
- User centric approach with clear communication and effective solutions
- Proactive Problem-Solver anticipating IT Challenges and implementing improvements
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- Privilege leaves
- Casual leaves
- Sick leaves
- Volunteering or L&D activities
- Stock Options
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