
Job for Customer Support Representative
2 days ago
About the Job Role
We are seeking skilled and customer-focused individuals to fill this position. As a key member of our team, you will be trained to handle customer inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner.
- Assist customers with queries, complaints, and product/service information.
- Provide accurate and timely responses to customer concerns.
- Maintain records of customer interactions and update databases.
- Escalate complex issues to the concerned department when necessary.
- Ensure customer satisfaction by delivering excellent service.
Requirements:
- Good verbal and written communication skills.
- Positive attitude, patience, and problem-solving ability.
- Willingness to work in shifts if required.
Additional Information:
This role involves working in a fast-paced environment and requires strong organizational skills to manage multiple tasks efficiently.
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