
Senior Fraud Investigator
1 day ago
We are seeking a skilled Senior Fraud Investigator to join our team. This role involves managing and resolving customer disputes and fraud cases with a focus on Mastercard chargeback processes.
Key Responsibilities:- Casework Management: Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
- Transaction Analysis: Analyze transaction data and supporting documentation to determine case validity and liability.
- Dispute Resolution: Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
- Communication: Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
- Fraud Trend Identification: Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
- Reporting and Compliance: Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
- Experience working in financial institutions, fintechs, or payment processors.
- Knowledge of both issuer and acquirer dispute processes.
- Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.
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