
Senior Telecom Infrastructure Specialist
21 hours ago
Job Overview:
We are seeking a highly skilled professional to fill the role of Level 3 UCCE and Release Management Specialist.
This position requires 10+ years of experience in supporting Cisco UCCE, UCCX, PCCE solutions, and 3rd party call recording platforms.
The successful candidate will have a clear understanding of VOIP protocols like SIP, H.323, and MGCP, as well as ITIL processes.
A strong background in telecom infrastructure protocols like ISDN and analog signaling is essential.
The ideal candidate will have experience working in a 24/7 business support environment and possess strong verbal and written communication skills.
Key Responsibilities:
- Provide advanced remote/on-site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, and site coordination.
- Act as a point of contact for all service delivery issues/pending work/escalations.
- Maintain and update knowledge base and documentation, initiate and implement process improvements.
- Collaborate with third-party providers and OEMs to resolve incidents.
Requirements:
- 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, and release management.
- Excellent communication and conversation skills (verbal and written), strong analytical and problem-solving skills.
- Experience with UCCE or PCCE email and voice communication, teamwork, and PowerPoint presentation preparation.
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