Efficient Process Optimization Specialist

5 days ago


Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time

About the Role

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Amazon Development Centre (India) Private Limited is seeking a highly skilled and experienced Process Improvement Specialist to join our EU FBA Seller Experience and Reimbursements team.

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Job Description:

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We are looking for a creative, dynamic, and experienced professional who can drive Cost of Customer Returns for Amazon and Sellers, and eliminate Seller points around customer returns. The successful candidate must be able to work independently, be comfortable with ambiguity, and influence internal/external partners at all levels of the organization.

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2. Identify and lead scalable solutions to reduce Amazon controllable returns.

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3. Identify input metrics, metric owners, align goals with respective owners, monitor, and share progress on these metrics with stakeholders.

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4. Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance.

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5. Work with Ops and Tech teams to develop processes and products to identify and reduce defects.

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6. Forecast defect reduction plan and financial impact and lead OP1, OP2, and 3YP.

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7. Lead funding discussions for product and process initiatives.

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Basic Qualifications

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1. Bachelor's degree.

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2. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.

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3. Experience in program or project management.

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4. Experience working cross-functionally with tech and non-tech teams.

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5. Experience in defining and implementing process improvement initiatives using data and metrics.

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6. Experience defining program requirements and using data and metrics to determine improvements.

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Preferred Qualifications

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1. Experience in driving end-to-end delivery, and communicating results to senior leadership.

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2. Experience leading process improvements.

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3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.

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4. Experience building processes, project management, and schedules.

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About the Salary

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The estimated annual salary for this role is ₹80,00,000 - ₹1,20,00,000 depending on experience.



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