
Customer Service Technician
2 weeks ago
Technical Support Executive
We are seeking a skilled Technical Support Professional to join our team. As a Technical Support Specialist, you will be responsible for providing world-class customer service by identifying and resolving technical issues related to network and modem functionality.
Main Responsibilities:
- Works with customers to identify service-related needs and offers the most appropriate solutions.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Preferred Skills:
- 0-5 years of experience in International Technical Support (Voice).
- Excellent communication skills.
- Experience working on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.
- Comfortable working in a 24*7 environment.
Benefits Package:
- Competitive salary range: LPA - 4.99.
- Cab facilities.
- Medical Insurance.
- Life Insurance.
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