
Senior Hosting Specialist
2 days ago
Senior Hosting Specialist
About the Role:
We are seeking a skilled Senior Hosting Specialist to join our team. The ideal candidate will have a strong understanding of Linux systems and possess excellent technical skills.
Responsibilities:
• Participate in 24x7 shifts
• Monitor the stability of our products with various internal tools
• L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated)
• Handle incident response, troubleshooting and fix for various products/services
• Handle escalations as per policies/procedures
• Get different internal/external groups together to resolve production site issues effectively
• Communicate clearly on tickets, phone calls made to the team about various issues
• Exhibit a sense of urgency to resolve issues
• Build advanced automation workflows for automating repeated issues
• Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook
• Ensure SLA's and Operational standards are met
• Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues
• Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites
• Contribute to Operations handbook
• Ensure smooth hand-offs between shifts
Requirements:
• Educational Qualifications: Graduate, preferably in Information Technology or Computer Science
• Consistently strong academic performance
• Strong understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter
• Fundamental knowledge of DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts
• Application Protocols: SMTP,HTTP,FTP,IMAP,POP
Benefits:
• Three work environment scenarios - work from-home, hybrid, or work-from-the-office environment
• We celebrate one another's differences and foster a culture of belonging
• Programs that bring us together on important issues and provide learning and development opportunities for all employees
• Health Insurance options, Education/Certification Sponsorships, Flexi-leaves, and more
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