
# Senior Contact Center Architect
9 hours ago
The ideal candidate will design and implement robust contact center architectures using Cisco Unified Contact Center Enterprise (UCCE) and Voice Portal (CVP). A strong technical background in contact center technologies, combined with excellent communication and collaboration skills, is essential.
- Design architecture and analyze business requirements to create scalable, resilient, and high-performing contact center solutions.
- Lead or participate in the installation, configuration, and deployment of UCCE and CVP components.
- Integrate UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
The Senior Contact Center Solutions Specialist will also be responsible for developing, updating, and troubleshooting CVP VXML applications and ICM scripts. Additionally, they will provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
Mandatory Skills:
- Azure Infra Services
- UCCX
- AWS Infra Services
- Cisco Webex
- Cisco IPCC
- NICE Contact Center
- CUCM
Preferred Qualifications:
- Cisco UCCE/CVP certification
- CCNP Collaboration, CCIE Collaboration, or equivalent certifications
- Experience with cloud-based contact center solutions, Webex Contact Center, Amazon Connect, Genesys Cloud, etc.
- Knowledge of DevOps practices and automation tools, Ansible, Python, PowerShell
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