
Lead Collections Specialist
4 days ago
Job Role: Collection Manager
About the JobThis role involves overseeing and managing collections for assigned areas, aiming to achieve collection targets across various parameters such as resolution rates, credit costs, and roll rates.
- Manage collections within allocated budgets, focusing on minimizing non-performing assets (NPAs).
- Develop initiatives to boost fee income and reduce vendor payouts.
- Conduct asset verifications through SARFESI / Section 9 processes with court receivers.
- Track delinquency rates and focus on non-starters.
- Ensure customer satisfaction by resolving issues promptly within set time-frames (TATs).
- Maintain relationships with key clients to facilitate timely collections and monitor defaulting customers.
- Represent the organization in legal/ statutory matters, adhering to relevant laws and guidelines.
- Allocate tasks to field executives, ensuring agencies meet defined Service Level Agreements (SLAs) regarding payments and audit receipts.
- Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise, monitoring daily updates from executives on delinquent portfolios.
- Foster compliance with Audit/Regulatory bodies and company policies/procedures.
Educational Qualification: MBA/PGDBA/PGPM or Equivalent
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