Director of Digital Solutions

17 hours ago

Alleppey, Kerala, India beBeetechnology Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Senior Director of Technology

Job Overview:

This role leads the company's technology strategy and execution across its portfolio. The Senior Director will provide strong leadership, ensuring IT infrastructure, applications, security, and digital projects run reliably and deliver business value.

Main Responsibilities:
  • Technology Management:
    • Oversee the implementation and support of core hospitality applications (PMS, POS, CRM, HRMS, Finance).
    • Ensure seamless integration between property-level and enterprise systems.
    • Partner with business functions to ensure technology adoption improves guest experience, service consistency, and revenue processes.
  • Infrastructure & Security:
    • Manage the day-to-day IT infrastructure across 60+ properties, ensuring network reliability and uptime.
    • Implement cybersecurity and compliance frameworks.
    • Maintain and test business continuity and disaster recovery protocols.
  • Project Delivery & Business Support:
    • Lead the execution of IT projects (new rollouts, upgrades, integrations), ensuring timely, cost-effective delivery.
    • Translate operational needs into IT deliverables, escalating strategic alignment issues to the Head of IT.
    • Ensure ROI measurement and reporting on IT initiatives.
  • Vendor & Partner Management:
    • Manage relationships with vendors and system integrators, track performance against SLAs.
    • Support the evaluation of new solutions and pilots.
  • Team Leadership & Capability Development:
    • Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
    • Building digital literacy programs for Hotel Managers and frontline teams.
    • Foster a collaborative culture that ensures smooth adoption of technology solutions.
  • Innovation & Digital Enablement:
    • Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
    • Leverage analytics to provide actionable operational insights.
    • Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).

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