Knowledge Manager

2 weeks ago


Bengaluru, Karnataka, India 4mation Full time

Job Title: Knowledge Manager

Job Summary: We are seeking a highly skilled Knowledge Manager to join our team at 4M India. As a Knowledge Manager, you will be responsible for creating, maintaining, and sharing knowledge assets across the organization.

Key Responsibilities:

  • Create and maintain knowledge bases and documentation of best practices
  • Responsible for creating, uploading and tagging knowledge assets and making sure these are stored at the right location
  • Responsible for applying any metadata changes to the existing knowledge
  • Responsible for managing overall health and hygiene of the content
  • Gather, analyze, and organize data and information related to technology, systems, and processes within the organization
  • Organize and maintain knowledge repositories and ensure that these remain up-to-date
  • Collaborate with various teams and stakeholders to ensure accurate and latest information is available to all employees
  • Understanding and Implementation of our Core Knowledge Flow
  • Managing Viva Topics, knowledge dashboards and reporting
  • Support our Knowledge Manager in implementing knowledge management objectives, conducting research, and collaborating with various teams, entities and business units to improve knowledge sharing practices.
  • Training employees on knowledge management tools and systems and providing support to the knowledge management team

Requirements:

  • 2-4 years of experience in knowledge management domain
  • You bring an enthusiastic and energetic mindset that can enact change in the organization.
  • You are focused on content and are able to translate content from experts into assets
  • Strong analytical skills and attention to detail is required
  • Bachelor's degree in related field preferred
  • Understanding of professional services organizations and how Knowledge Management can add value to customer relationships.
  • Ability to communicate clearly with a passion for Knowledge
  • Experience with knowledge management tools and systems preferred such as SharePoint, Power BI
  • Proficient in Microsoft Office (e.g. SharePoint, Word, Excel, and PowerPoint)
  • Familiar working with Microsoft Teams and Viva Engage
  • Knowledge on working with Gen AI is a plus. Able to incorporate GenAI in our day to day KM workflow

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