Knowledge Management Specialist
1 week ago
Role Overview
The Knowledge Manager will be responsible for developing and implementing a Knowledge Management System (KMS) that captures and shares knowledge across the organization.
Key Responsibilities
- Design and implement a KMS that captures and shares knowledge across the organization.
- Train personnel on the KMS and content standards.
- Review and maintain KMS content to ensure accuracy and relevance.
- Encourage support teams to contribute to and use the KMS.
- Design motivational aspects to encourage team contributions and use of knowledge nuggets.
Requirements
- Excellent written and verbal communication skills.
- Ability to understand internal customers' needs and concerns.
- Demonstrable understanding of enterprise knowledge management systems.
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