Knowledge Management Specialist

1 week ago


Bengaluru, Karnataka, India Wipro Full time

Role Overview

The Knowledge Manager will be responsible for developing and implementing a Knowledge Management System (KMS) that captures and shares knowledge across the organization.

Key Responsibilities

  • Design and implement a KMS that captures and shares knowledge across the organization.
  • Train personnel on the KMS and content standards.
  • Review and maintain KMS content to ensure accuracy and relevance.
  • Encourage support teams to contribute to and use the KMS.
  • Design motivational aspects to encourage team contributions and use of knowledge nuggets.

Requirements

  • Excellent written and verbal communication skills.
  • Ability to understand internal customers' needs and concerns.
  • Demonstrable understanding of enterprise knowledge management systems.


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