Knowledge Analyst

3 weeks ago


Bengaluru, Karnataka, India 4mation Full time

Job Title: Knowledge Analyst

About the Role:

We are seeking a highly skilled Knowledge Analyst to join our team at 4M India. As a Knowledge Analyst, you will play a crucial role in managing and maintaining our knowledge base, ensuring that our employees have access to accurate and up-to-date information.

Key Responsibilities:

  • Create and maintain knowledge bases and documentation of best practices
  • Responsible for creating, uploading and tagging knowledge assets and making sure these are stored at the right location
  • Responsible for applying any metadata changes to the existing knowledge
  • Responsible for managing overall health and hygiene of the content
  • Gather, analyse, and organize data and information related to technology, systems, and processes within the organization
  • Organize and maintain knowledge repositories and ensure that these remain up-to-date
  • Collaborate with various teams and stakeholders to ensure accurate and latest information is available to all employees
  • Understanding and Implementation of our Core Knowledge Flow
  • Managing Viva Topics, knowledge dashboards and reporting
  • Support our Knowledge Manager in implementing knowledge management objectives, conducting research, and collaborating with various teams, entities and business units to improve knowledge sharing practices.
  • Training employees on knowledge management tools and systems and providing support to the knowledge management team

Requirements:

  • 2-4 years of experience in knowledge management domain
  • You bring an enthusiastic and energetic mindset that can enact change in the organization.
  • You are focused on content and are able to translate content from experts into assets
  • Strong analytical skills and attention to detail is required
  • Bachelor's degree in related field preferred
  • Understanding of professional services organizations and how Knowledge Management can add value to customer relationships.
  • Ability to communicate clearly with a passion for Knowledge
  • Experience with knowledge management tools and systems preferred such as SharePoint, Power BI
  • Proficient in Microsoft Office (e.g. SharePoint, Word, Excel, and PowerPoint)
  • Familiar working with Microsoft Teams and Viva Engage
  • Knowledge on working with Gen AI is a plus. Able to incorporate GenAI in our day to day KM workflow

What We Offer:

  • Competitive salary
  • Provident fund
  • Holiday allowance (24 days for a full-time contract+10 National Holidays)
  • PF scheme
  • Employee/Family Group Insurance
  • Modern laptop
  • Internet, transportation, and phone allowance
  • A modern, flexible, and multicultural workplace at an innovative and global company

About Us:

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Our Culture:

We are a company that values innovation, collaboration, and continuous learning. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our organization. We offer a dynamic and supportive work environment that fosters growth and development.



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