
Operations Administrator
2 days ago
As a key member of our team, you will be responsible for administering and maintaining our centralized Business Intelligence (BI) Portal. This role requires strong technical skills, excellent communication abilities, and the ability to work effectively in a collaborative environment.
The BI Portal uses a semantic solution with Atlassian Confluence and Jira, and your primary focus will be on ensuring uninterrupted operation of these tools. You will also be responsible for managing tool life cycles, updates, and compliance.
Key Responsibilities- Documentation and process management are essential for large enterprises with multiple departments.
- Develop and maintain the central BI Portal in collaboration with Data & Analytics (D&A) and IT teams.
- Ensure uninterrupted operation of the D&A Portal and Jira.
- Manage tool life cycles, updates, and compliance.
- Support service desk requests for access and user issues.
Good experience in:
- Java-script and Java programming languages.
- Unix server architecture.
- Telecommunication experience.
Experience in:
- Supporting business users in system handling and optimizing.
- Customization and development of BI Portal (both Confluence-based and Jira parts).
- Coordination of update rollouts and updates testing.
- Resolution of technical issues.
We celebrate differences and welcome diverse people and insights. We believe that being authentically human and inclusive powers employee growth and enables them to create a positive impact on themselves and society.
We have been certified as a Great Place to Work in India for four years running and have been highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM, and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023.
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