Shift In Charge Professional
3 weeks ago
Job Purpose:
Facilitate VVIPs, VIPs, CIPs, and specified guests through IGIA. Support the shift-in charge and monitor outsource staff on the floor.
Key Accountabilities:- Coordinate hassle-free boarding of VIPs and fast-track at screening points.
- Liaise with stakeholders for smooth operations.
- Maintain lounge facilities.
- Record and update VVIP travel details in GRMS.
- Manage vendors.
- Implement department SOPs.
- Prepare MIS reports on guest usage patterns.
- Liaison with Airlines, Ground Handlers, Customs, Immigration, CISF, State Police, APHO, Legal Metrology, AAI, DGCA, MOCA, and various ministries.
- Coordinate with Government Protocol Division for Union Ministers and bureaucrats.
- Interact and coordinate with internal departments.
- Interact with CR, GCMO/BCMO, and secretariats of other CEO's/CXO's of GMR Group companies.
The role acts as the lead in charge of the shift and delegates responsibilities among guest relations executives.
Education Qualifications:- Post-Graduation in Management or Post-Graduation Diploma in Management.
- Graduation Diploma in Management or any.
- Bachelors in Hospitality and Tourism.
- Aviation Management.
Minimum 4+ years of experience in aviation, hotel, or hospitality sectors, preferably with airlines background and passenger service exposure.
Competencies:- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal Influence
- Stakeholder Focus
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