Profitable Business Strategist

2 days ago

Thoothukudi, Tamil Nadu, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 3,00,00,000
Business Operations Leader

We are looking for a skilled Business Operations Leader to join our team.

As a Senior Business Leader, you will own the revenue of a region and drive growth by managing key performance metrics. You will be responsible for critical business initiatives such as product launches, internal process improvements, category expansion, and vendor management.

Key Responsibilities:
  • Contribute to business decisions through qualitative inputs and in-depth quantitative analysis.
  • Develop a deep understanding of customer experience and design requisites to maximize business results.
  • Lead and manage a young and ambitious team of Business/Design Managers, Designers, DPs, LPs, etc., on a day-to-day basis.
  • Develop an ecosystem for successful Design experience both for internal teams and customers.
  • Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
  • Drive and meet KPIs such as successful and timely design sign-offs, snag-free/error-free designs, sales/category penetration, C-sat-happy customer experience, E-sat-happy team members.
  • Be the voice of the city and customer inside Livspace, ensuring constant feedback helps improve the organization continuously.
Requirements:
  • B.Design/Civil or equivalent degree Or comparable degree in Bachelor Design. MBA would be an added advantage.
  • At least 7-8 years of experience in an interior fit-out business, operating role managing a revenue-generating team(s) or selling design products/services through a bunch of designers.
  • Strong attention to detail and excellent written and oral communication skills.
  • Structured thought process and strong analytical ability to thrive in a fast-paced startup environment.
  • Strong leadership and people management skills with direct team reporting experience.
  • Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
  • Deep understanding of interior fit-out industry, processes, market trends, etc.
  • Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs, etc.
  • Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
  • Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.

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