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Senior Workforce Planning Specialist

3 weeks ago


Bareilly, Uttar Pradesh, India beBeeworkforceplanning Full time ₹ 11,55,200 - ₹ 12,72,000

Job Title: Assistant Manager – Workforce Management

About the Role:

We are seeking a seasoned Workforce Planning Specialist to join our team in Pune. The ideal candidate will possess expertise in workforce planning, capacity management, forecasting, and scheduling with a proven track record of supporting large-scale operations.

Key Responsibilities:

  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with workforce management processes and best practices.
  • Drive automation and process improvements in WFM systems and reporting.

Requirements:

  • 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with stakeholders and lead process improvements.