Service Delivery Specialist

1 week ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 2,00,000 - ₹ 6,00,000
Job Description

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

  • We strive for high-standard customer satisfaction and experience by handling all calls professionally based on quality guidelines set by the client.
  • Navigate internal and external documentation to provide world-class service. Identify and escalate priority or unresolved issues to appropriate internal teams.
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service.
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
  • Participate in mandated internal and external training and/or seminars; and get to know, understand, and comply with our policies and procedures.
  • Our Partnerships: We do not solicit money from applicants during their application process nor require any form of payment to proceed with their application.

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