Senior Maintenance Operations Manager

5 days ago

Gurgaon, Haryana, India beBeeFieldService Full time
Job Title:

Sr Field Service Supervisor


Job Summary

Lead a local service organization to deliver exceptional services that exceed customer expectations and achieve planned financial performance. Develop skills, information, and management discipline necessary to deliver services in a timely manner at planned gross margins.


Key Responsibilities
  • Manage a portfolio of contracts within the location.
  • Lead a team of Field Service Supervisors and Field Service Technicians in partnership with subcontractors to deliver planned and reactive maintenance service.
  • Typical services covered include fire alarm and detection systems, security and access control systems, access and CCTV systems, BMS Controls.

Requirements
  • Supervisory Knowledge: Demonstrated ability to lead a team.
  • Organizational Skills: Ability to prioritize tasks and manage conflicting priorities.
  • Presentation Skills: Capable of presenting both internally and externally.
  • Financial Skills: Understanding of financial data at contract level; identify actions based on variances to meet key metrics.
  • Operational Analysis: Ability to gather and interpret operational information from multiple sources, identify trends, and recognize cause-effect relationships.
  • Decision Making: Make effective decisions and take action to address issues.
  • Execution: Mobilize resources and develop control mechanisms and action plans to deliver on commitments.
  • Risk Management: Assess acceptable risk levels and take actions to minimize risk.
  • Customer Relationship Management: Build and maintain effective customer relationships based on trust and understanding.
  • Change Leader: Embrace and lead teams through change in a positive, proactive manner.
  • Delegation: Achieve results through transferring authority and accountability with clear expectations and support.
  • Coaching and Developing Others: Improve team performance by setting high standards, giving feedback, and collaborating on improvement strategies.
  • Influencing/Persuasion: Gain buy-in through compelling communication, benefits articulation, and logical reasoning.
  • Communication: Engage employees with timely, clear messaging and actively listen to their input.
  • Drive for Results: Demonstrate energy and determination to overcome setbacks and challenge the status quo for continuous improvement.

What We Value
  • Previous industry experience
  • Excellent communication skills
  • Ability to influence at varying levels across the organization
  • Proven ability to operate independently
  • Use of experience to apply established standards appropriately
  • Demonstrated team management capabilities
  • Previous customer service experience

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