Strategic Account Professional

3 days ago

Kerala, India beBeeAccountProfessional Full time ₹ 8,00,000 - ₹ 15,00,000

About the Opportunity:

We are seeking a seasoned Strategic Account Professional to develop and manage relationships with our most valued clients.

The ideal candidate will be responsible for fostering deep understanding of each key client's business needs, delivering tailored solutions, and ensuring high satisfaction and retention.

You will serve as the primary point of contact for a portfolio of high-value customers, collaborating cross-functionally with internal teams such as sales, product, operations, and customer success to drive revenue growth and customer loyalty.

Key Responsibilities:

  • Owning and managing relationships with a portfolio of strategic accounts
  • Serving as the main point of contact for all client-related communications, ensuring consistent and proactive engagement
  • Building long-term, trusted relationships with decision-makers and influencers within client organizations

Revenue Growth & Retention:

  • Identifying opportunities to upsell, cross-sell, and expand business within existing accounts
  • Meeting or exceeding renewal, expansion, and revenue targets for strategic accounts
  • Proactively managing client health, usage trends, and performance to prevent churn

Account Strategy & Planning:

  • Developing strategic account plans that align with client goals and drive mutual success
  • Collaborating with sales and marketing to tailor offerings and proposals for individual clients
  • Working closely with product and support teams to communicate client feedback and influence roadmap

Performance Monitoring & Reporting:

  • Tracking KPIs such as customer satisfaction (CSAT), Net Promoter Score (NPS), retention rate, and revenue growth
  • Preparing and presenting quarterly business reviews (QBRs) to clients and internal leadership
  • Maintaining accurate and updated records of account interactions using CRM tools

Problem Solving & Escalation:

  • Handling client issues and escalations promptly, ensuring fast resolution and high satisfaction
  • Acting as the internal advocate for strategic accounts, coordinating cross-functional responses as needed

Required Skills & Qualifications:

  • 3-4 years of experience in account management, client servicing, or enterprise sales
  • A proven track record of managing high-value or strategic accounts
  • Excellent communication, negotiation, and interpersonal skills
  • Strong analytical skills with the ability to interpret data and generate actionable insights
  • Proficient in using CRM platforms (e.g., Salesforce, HubSpot, Zoho)
  • Ability to thrive in a fast-paced, client-facing role with multiple priorities

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