Lead Technology Infrastructure Specialist

1 week ago

Aurangabad, Maharashtra, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 26,00,000
CMDB Technical Analyst Job Description">

We are seeking a skilled CMDB Technical Analyst to join our team. As a CMDB Technical Analyst, you will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness.

The ideal candidate should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module, and along with a solid understanding of SAM Module. You will work closely with the IT ServiceNow System Admin and all process owners within IT.

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  • Overall Experience of 8-10 years relevant experience in an IT Industry.
  • 5 years' ServiceNow experience with a focus on IT Service Management (ITSM)
  • 5 years' experience in ServiceNow CMDB, ITOM, SAM (Software Asset Management) & HAM (Hardware Asset Management) Module
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You will have experience defining, documenting, and implementing CI Data audits, managing CI data in a ServiceNow CMDB, and creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity.

In this role, you will collaborate with stakeholders to identify and implement improvements to the CMDB, working in an international, distributed, and multi-functional team using an agile mindset and methodology.

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  • Defining data quality standards and metrics for the CMDB
  • Establishing data ownership and accountability across different teams
  • Implementing data validation processes to ensure data integrity
">Benefits">
  • Experience over HAM | SAM Application
  • Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform
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As a CMDB Technical Analyst, you will provide training on ITOM discovery, OT Module, and SAM best practices and collaborate with stakeholders to identify and implement CMDB and ITOM improvements.

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