Pharmacy Operations Specialist

1 week ago

Jodhpur, Rajasthan, India beBeeRegulation Full time ₹ 6,00,000 - ₹ 12,00,000
Pharmacy Operations Manager

We are seeking a skilled and detail-oriented Pharmacy Operations Manager to oversee pharmacy operations at our retail store.

  • Prescription Fulfillment: Attend prescriptions at the sales counter, ensure accurate dispensing, and provide advice on correct dosage and medication use.
  • Stock Management & Substitution: If prescribed medications are unavailable, source them from in-house pharmacies to ensure 100% fulfillment of the prescription.
  • Patient Counselling: Provide patients/customers with detailed information on medication usage, potential side effects, and health advice to ensure optimal therapeutic outcomes.
  • Delivery Coordination: Maintain a register for delivery requests and follow up to ensure timely and accurate delivery of medicines to customers.
  • Customer Support & Inquiries: Manage inbound calls with a focus on providing drug information, patient education, and responding to queries related to drug therapy, home delivery orders, and medication concerns.
  • Cash Handling: Assist with cash transactions and billing at the counter when needed.
  • Proper Storage & Security: Ensure that all medications are stored correctly, including temperature-sensitive drugs that require refrigeration and ensuring proper security measures are in place.
  • Inventory Verification: Conduct thorough checks of received stock, including quantity, MRP, batch number, and expiry date, before entering the data into the system.
  • Stock Entry & Cross-Verification: Accurately input stock data into the system and cross-check received items against the store's inventory records to maintain accuracy.
  • Regular Stock Audits: Perform regular physical stock counts, categorizing by type (e.g., Tablets, Syrups, Injections, etc.) twice a week, and verify fast-moving items on a daily basis.
  • Regulatory Compliance: Ensure compliance with state and national pharmacy laws, regulations, and policies.
Qualifications & Requirements
  • Minimum Bachelor's degree in Pharmacy (B. Pharm)
  • Valid pharmacist license as per state or national regulations.
  • Minimum 1 to 3 years of experience in a retail pharmacy setting.
Key Skills & Competence
  • Strong knowledge of prescription decoding, medical abbreviations, and handwriting recognition.
  • In-depth understanding of drug interactions, side effects, and alternative medications.
  • Excellent communication and customer service skills.
  • Ability to provide clear explanations regarding medications and their usage.
  • Attention to detail and high level of accuracy in dispensing medicines.
  • Strong organizational and inventory management skills.
  • Knowledge of pharmacy regulations and industry best practices.

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