Remote Network Support Specialist

2 days ago

Bareilly, Uttar Pradesh, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000

Network Operations Engineer

About the Role:

We are seeking a seasoned Network Operations Engineer to join our team in providing direct remote support for consultants and local IT teams in India and Singapore.

This role is critical to the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries. The successful candidate will have strong hands-on ability to configure, troubleshoot, and walk end-users through solutions.

The ideal candidate will have extensive experience configuring routers, VPNs, and enterprise Wi-Fi devices. Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.) is also essential.

Key Responsibilities:

  • Support consultants and local IT teams with device setup and connectivity troubleshooting.
  • Perform end-to-end router configuration (from unboxing to deployment).
  • Troubleshoot Netgear Nighthawk devices and similar enterprise Wi-Fi equipment.
  • Provide step-by-step guidance to end-users during live troubleshooting calls.
  • Manage VPN setup, configuration, and troubleshooting for remote users.
  • Document troubleshooting workflows and escalate to global IT teams when needed.

Required Skills & Experience:

  • 4+ years in Network Support / IT Infrastructure roles.
  • Proven experience configuring routers, VPNs, and enterprise Wi-Fi devices.
  • Ability to explain and walk through router configuration processes (CLI/GUI).
  • Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
  • Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
  • Excellent English proficiency, with ability to guide consultants and IT staff effectively.

Nice to Have:

  • Experience supporting enterprise or consulting environments.
  • Exposure to large-scale multi-country IT support rollouts.

Bonus Points: If you have experience supporting enterprise or consulting environments, and exposure to large-scale multi-country IT support rollouts, we'd love to hear from you

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