Senior Voice Communications Specialist

6 days ago

Delhi, Delhi, India beBeeTeams Full time ₹ 20,00,000 - ₹ 25,00,000
MS Teams Engineer Position

This is a highly sought-after role for an experienced MS Teams Engineer with a strong background in administration, Cisco WebEx Unity, and voice project management. The ideal candidate will be responsible for managing Microsoft Teams environments, overseeing voice-related projects, and troubleshooting call quality issues.

  • Main Responsibilities:
  • Manage and configure Microsoft Teams environments according to business requirements
  • Oversee voice-related projects, including implementation and troubleshooting
  • Troubleshoot user call quality issues using diagnostic tools and the Call Quality Dashboard
  • Generate and manage reports from the Microsoft Teams Admin Center
  • Provision and maintain systems for emergency 911 services for office voice terminations
  • Manage trunk utilization and certificate management within the Teams Admin Center
  • Configure and manage call queues, auto-attendants, and update knowledge base documents

Key Requirements:

  • Strong troubleshooting and diagnostic skills
  • Project management experience including tracking, collaboration, meetings, and vendor management
  • Ability to work extended hours based on project needs
  • 5-8 years of experience in MS Teams administration, voice projects, and troubleshooting

Technical Expertise:

  • Strong hands-on experience with MS Teams and Cisco WebEx Unity
  • Proficiency in managing PSTN, SBC, and emergency services provisioning
  • Familiarity with the Call Quality Dashboard and Teams Admin Center

Soft Skills:

  • Dynamic, adaptable, and able to work under pressure

Certifications:

  • Any relevant certifications in MS Teams, Cisco WebEx, or related technologies would be a plus

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