Workday Support Specialist

5 days ago

Thāne, Maharashtra, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,00,00,000
Workday Support Specialist

We are seeking an experienced professional to provide functional and technical support for our Workday platform.

This role requires excellent analytical and troubleshooting skills with a customer service mindset.

Key Responsibilities:
  • Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
  • Monitor, troubleshoot, and maintain Workday integrations and business processes.
  • Partner with teams to understand business requirements and provide Workday solutions.
  • Assist with configuration changes, enhancements, and release management.
  • Conduct impact assessments for Workday updates and new functionality.
  • Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
  • Provide user training and guidance as needed.
  • Ensure compliance with data security, privacy, and audit requirements.

The ideal candidate will have 3+ years' experience working with Workday in a support or consulting capacity, with strong hands-on knowledge of at least two Workday modules. Experience supporting Workday integrations, familiarity with Workday security, reporting, and calculated fields are also highly desirable.

Requirements:
  • Bachelor's degree in Information Systems, HR, Finance, or a related field.
  • Workday certifications are highly desirable.

This position offers exposure to diverse Workday modules and projects, a collaborative and supportive virtual team environment, and the opportunity to influence ongoing enhancements and transformation initiatives.

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