Customer Service and Sales Professional

3 days ago


Kolkata, West Bengal, India Freelancer Narendra Nath Biswas Full time

**About Us**

 

Freelancer Narendra Nath Biswas is a dynamic and innovative company dedicated to delivering exceptional customer experiences. We value diversity, inclusivity, and teamwork, and we're committed to creating a positive and supportive work environment.

 

About the Role:

This Retail Executive role is an exciting opportunity to join our team and contribute to the success of our store. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, meeting sales targets, and maintaining a high level of product knowledge.

 

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Sell products and services to customers, meeting or exceeding sales targets and consistently achieving revenue goals.
  • Maintain accurate records of sales, customer interactions, and product information, using POS systems and other tools as required.
  • Work collaboratively with colleagues to achieve sales targets and promote cross-selling opportunities.
  • Develop and maintain product knowledge, staying up-to-date on new products, features, and promotions.
  • Contribute to visual merchandising and display, ensuring visually appealing displays and arrangements that drive sales.
  • Participate in promotional activities and events, engaging with customers and promoting products and services.

 

Requirements:

  • Proven customer service experience, with a strong focus on delivering exceptional results.
  • Basic computer skills, including proficiency in MS Office, with the ability to learn new software quickly.
  • Familiarity with point-of-sale (POS) systems is a plus, but not required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, prioritizing deadlines and maintaining a high level of productivity.
  • Strong problem-solving skills and attention to detail, with a focus on accuracy and quality.
  • Availability to work a variety of shifts, including evenings and weekends, with a flexible schedule.

 

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. Our team is dedicated to supporting each other's success, and we believe in recognizing and rewarding outstanding performance.



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