International Customer Service Expert for Global Travel Bookings

3 weeks ago

Gurgaon, Haryana, India EaseMyTrip Full time

About the Role

As an International Customer Service Consultant at EaseMyTrip, based in Gurgaon, you will be responsible for assisting customers from diverse regions. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip various international platforms.

Key Responsibilities:

  • Multi-Regional Customer Support: Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats.
  • Customized Travel Planning: Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs.
  • Effective Communication: Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines.
  • Issue Resolution: Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience.
  • Multi-Platform Management: Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively.
  • Cultural Adaptability: Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions.
  • Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website.
  • Sales and Promotion: Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation.

Required Skills and Qualifications:

  • Experience: At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous.
  • Educational Qualification: Bachelor's degree in travel, tourism, hospitality, business, or a related field.
  • Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial.
  • Interpersonal Skills: Strong skills in building and maintaining relationships with customers and team members.
  • Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment.

Estimated Salary: ₹500,000 - ₹700,000 per annum, depending on experience and qualifications. The salary is competitive and reflects the level of expertise required for this role.

Working at EaseMyTrip: As a member of our team, you will have the opportunity to work with a dynamic and innovative company that values customer satisfaction and excellence in customer service.

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