Airline Operations Specialist
2 days ago
About Kaz Worldwide Travel Ltd
We are a trusted name in the travel industry since 2011, catering to families, solo travelers, and couples primarily focused on the UK market. We are expanding our operations in India and seeking a dedicated professional to oversee airline operations and enhance customer experiences for our UK-based clientele.
Job Overview
The successful candidate will play a key part in managing airline schedule changes, improving client satisfaction, and ensuring operational excellence for the UK market.
Responsibilities
- Airline Schedule Management: Handle airline schedule changes (e.g., HX PNRs, UN PNRs) and communicate updates to customers promptly.
- Customer Satisfaction: Provide alternative solutions for affected flights and ensure customer satisfaction.
- Quality Improvement: Request reviews from passengers to improve service quality and maintain a strong reputation in the UK market.
- Booking Performance Monitoring: Monitor low-performing bookings, analyze trends, and take proactive steps to address concerns.
- Refund Processes: Manage refund processes, ensuring timely action and compliance with airline policies.
- Record Keeping: Maintain detailed records of communications, schedule changes, and resolutions.
- Team Collaboration: Collaborate with internal teams to ensure seamless operations and a high standard of service delivery.
Requirements
- Experience: 2+ years experience in airline operations or backend travel industry roles.
- GDS Platforms: Knowledge of airline systems and GDS platforms (e.g., Galileo, Amadeus, or Sabre).
- UK Market Understanding: Strong understanding of the UK travel market and customer expectations.
- Communication Skills: Excellent communication skills to handle customer interactions professionally.
- Problem-Solving: Problem-solving mindset with a focus on delivering solutions promptly.
Estimated Salary: £30,000 - £45,000 per annum
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