Online Operations Director

2 weeks ago

Kollam, Kerala, India beBeeBusiness Full time ₹ 1,76,000 - ₹ 2,64,000

Job Opportunity:

We are seeking an experienced Online Business Manager to support our operations.

This role is ideal for someone with extensive experience in online software and technical tools, who can lead a team of contractors that manage funnels, execute email campaigns, update websites, design and implement workflows of an Applicant Tracking System.

The successful candidate will be responsible for ensuring projects move forward and the team is accountable.

This is a full-time opportunity for a dedicated professional looking to contribute to a dynamic and fast-paced business environment.

  • Key Responsibilities:
  • Operations & Systems Management
    • Design, improve, and maintain internal systems, SOPs, and workflows
    • Set up and optimize tools, software, and automations for operational efficiency
    • Track and improve documentation, filing systems, and knowledge hubs
    • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier
    • Monitor system uptime and implement process improvements
  • Project & Performance Management
    • Lead internal, client-facing, and strategic projects from kickoff to completion
    • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
    • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team
    • Coordinate task assignments and manage project workflows across platforms
    • Liaise with stakeholders to implement marketing and tech strategies
  • Team Leadership & Support
    • Foster a culture of feedback, coaching, and collaboration
    • Keep the team engaged, supported, and accountable without micromanaging
    • Lead hiring, onboarding, and performance reviews
    • Track team response time and workflow capacity
    • Ensure clear roles and expectations across teams
    • Act as a liaison between team members and stakeholders
  • Strategic & Data-Driven Decision Making
    • Align daily operations with long-term business strategy
    • Analyze performance metrics and KPIs to guide operational decisions
    • Use data analysis to inform resource allocation
  • Client Success Management
    • Oversee seamless onboarding/offboarding and proactive client communication
    • Deliver exceptional client experiences through thoughtful systems and reliable service
  • Risk & Resource Management
    • Anticipate operational risks and implement proactive mitigation strategies
    • Manage resources effectively to support business objectives
Benefits:

This is a challenging but rewarding role for someone who wants to make a meaningful contribution to our business.

If you have the skills and experience we're looking for, please apply now.

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