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14 hours ago
Job Title: ITSM ServiceNow Technical Specialist
Job Type: On-Site
Location: Riyadh, Saudi Arabia
Experience Level: 6-12 Years
We're seeking an experienced IT service management professional to join our team in Riyadh.
As a technical specialist, you'll design, develop, and implement ServiceNow solutions to enhance IT service delivery capabilities.
You'll work closely with stakeholders to understand business requirements and tailor ServiceNow ITSM modules to optimize processes.
Key Responsibilities:
- Design and Development: Design, develop, and configure ServiceNow applications, modules, and workflows to meet business needs.
- Implementation: Implement and support ITSM processes, including incident, problem, change, and knowledge management.
- Integration: Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
- Technical Support: Provide technical support and troubleshooting for ServiceNow-related issues.
- Documentation: Create and maintain technical documentation for ServiceNow configurations.
- Process Improvement: Analyze information from ITSM tools and recommend process improvements.
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