ITSM ServiceNow Technical Specialist

14 hours ago


Nellore, Andhra Pradesh, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: ITSM ServiceNow Technical Specialist

Job Type: On-Site

Location: Riyadh, Saudi Arabia

Experience Level: 6-12 Years

We're seeking an experienced IT service management professional to join our team in Riyadh.

As a technical specialist, you'll design, develop, and implement ServiceNow solutions to enhance IT service delivery capabilities.

You'll work closely with stakeholders to understand business requirements and tailor ServiceNow ITSM modules to optimize processes.

Key Responsibilities:

  • Design and Development: Design, develop, and configure ServiceNow applications, modules, and workflows to meet business needs.
  • Implementation: Implement and support ITSM processes, including incident, problem, change, and knowledge management.
  • Integration: Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
  • Technical Support: Provide technical support and troubleshooting for ServiceNow-related issues.
  • Documentation: Create and maintain technical documentation for ServiceNow configurations.
  • Process Improvement: Analyze information from ITSM tools and recommend process improvements.


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