Computer Systems and Large Format Printing Specialist

2 days ago


Thiruvananthapuram, Kerala, India beBeeServiceEngineer Full time ₹ 8,00,000 - ₹ 15,00,000
Job Description

As a skilled professional in computer systems and large format printing, you will be responsible for the installation, configuration, and maintenance of Epson printers at customer locations. This role requires strong technical skills, attention to detail, and excellent communication abilities.

The ideal candidate will have experience in service and maintenance of computers, printers, or large technical equipment, with a good understanding of networking, computer hardware, operating systems, and printer drivers. Problem-solving skills and the ability to work independently are essential for this position.

Required Skills and Qualifications
  • Education: Any degree (Engineering, Science, IT, Computer Applications, etc.) with a preference for Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields.
  • Experience: Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment with knowledge of large format printers (Epson preferred) or computer systems troubleshooting.
Key Responsibilities
  1. Install, configure, and maintain Epson Large Format Printers at customer locations.
  2. Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems.
  3. Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  4. Troubleshoot and repair computer hardware, software, networking issues for business customers.
  5. Perform calibration, alignment, and test prints to ensure optimal printer performance.
  6. Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  7. Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  8. Manage spare parts inventory and request replacements when needed.
  9. Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  10. Ensure timely service response and achieve defined service KPIs.
  11. Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  12. Stay updated on new printer models, software updates, and technical service procedures.


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