Outbound Operations Team Member

4 days ago


Madurai, Tamil Nadu, India beBeeOutbound Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: OOH Service Specialist

 

Job Description:

Out-of-Hours (OOH) Job Responsibilities:

  • Filling shifts during out-of-hours periods.
  • Responding to candidate and client enquiries outside of business hours.
  • Managing new agency booking requests received during OOH.
  • Uploading shifts to the CRM, whether received from RCs or clients via email or portals.
  • Chasing candidates for shift availability, including cross-checking client-provided spreadsheets.
  • Reviewing the client Rota (received weekly) and ensuring all shifts in the CRM match the Rota; amending where necessary.
  • Managing late logins and cancellations that occur during OOH.
  • Uploading new candidate enquiries to the CRM and contacting them for an up-to-date CV.
  • Completing the client compliance checklist for new candidates.
  • Providing support to the compliance team as needed, particularly with new candidate registrations.
  • Chasing compliance documents from working candidates over the weekend.
  • Continuously monitoring client portals and emails throughout the day.
  • Chasing missing timesheets as required.
  • Keeeping all client trackers updated with real-time information.
  • Maintaining and updating the OOH handover sheet in real time.


Rotational Shift and Rotational Offs

Ahmedabad(onsite)



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