Platform Operations Specialist
1 month ago
Job Summary: Sampoorna Consultants Pvt. Ltd seeks a highly skilled Platform Administrator to oversee the daily health, safety, and system indicators of our ServiceNow platform. The ideal candidate will have extensive experience in software development and services, with a strong background in ServiceNow as a developer and solutions architect.
Key Responsibilities:
- Participate in all aspects of platform lifecycle, from requirements gathering and design through implementation, deployment, and upgrades.
- Troubleshoot technical issues, perform root cause analysis, and take necessary steps to rectify.
- Deliver regular updates to executive leadership about the status of implementations.
- Engage with process owners and business stakeholders to gather requirements and deliver solutions for specific platform needs.
- Manage user roles and access, ensuring the security and integrity of the system.
- Maintain up-to-date knowledge of ServiceNow capabilities and functionalities.
Qualifications: Bachelor/Academic degree in Information Systems, Computer Science and/or Engineering with 6+ years of experience in Software development and services. 5+ years of experience with ServiceNow as a developer and solutions architect.
Additional Requirements:
- 4+ years of experience supporting large enterprise implementations of ServiceNow or similar tool, including ITSM, ITBM, ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management implementations) and custom applications.
Primary Technologies: ServiceNow, JavaScript, XML, HTML, MidServer, .Net, Powershell & Azure (Optional)
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