Customer Experience Manager

6 hours ago


Mohali, Punjab, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 1,20,00,000
Customer Service Professional

We are seeking an experienced customer service professional to join our dynamic team.

Your primary responsibility will be ensuring exceptional customer experience delivery, promptly addressing inquiries and resolving any issues that may arise.

If you possess excellent client handling skills, can effectively collaborate with other departments to enhance the customer experience, and have a passion for delivering outstanding customer service, we encourage you to apply.

  • Key Responsibilities:
  • Establish and maintain positive relationships with existing clients through regular communication.
  • Respond to customer inquiries efficiently and satisfactorily, providing timely solutions to their concerns.
  • Identify opportunities for improving the customer experience and provide constructive feedback to relevant teams and departments.
  • Analyse customer data to identify trends and insights, using this information to refine customer relationship management strategies.
  • Collaborate with cross-functional teams (marketing, sales, logistics, and product development) to optimise the customer journey.

Additional Tasks:

  • Manage customer interactions across various channels, including email, phone, and social media, ensuring seamless communication.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Regularly monitor customer feedback and identify areas of improvement in our products and services.
  • Stay updated on industry trends and CRM best practices to ensure our processes are optimised.

Requirements:

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 1+ years of experience in a customer-facing role, preferably with a proven track record of developing and implementing effective customer relations strategies.
  • Strong problem-solving abilities, excellent time management skills, and proficiency in English, Hindi, and at least one regional language.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams and integrate customer feedback into our strategies.

Preferred Skills and Qualifications:

  • Prior experience managing a team of customer service representatives.
  • Soft skills such as patience, adaptability, and empathy.


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