Chief Retail Experience Officer

2 days ago

Kollam, Kerala, India beBeeRetail Full time ₹ 4,80,000
Key Store Management Position

The ideal candidate will have prior experience in sports retail, strong customer service skills, and a genuine passion for sports.

  • Drive overall store performance in line with sales, profitability, and customer service goals.
  • Lead, coach, and develop a team of sales associates and department leaders.
  • Ensure the store is visually appealing and well-stocked in line with brand standards.
  • Monitor inventory levels, stock replenishment, and shrinkage control.
  • Plan and execute seasonal campaigns, in-store activations, and merchandising.
  • Analyze store KPIs and identify areas for improvement.
  • Build strong customer relationships and ensure consistent high service standards.
  • Recruit and train team members aligned with brand culture and values.
  • Maintain adherence to company policies, health & safety, and operational SOPs.
Candidate Requirements:

We are looking for a professional with 4–6 years of relevant experience in sports retail or fashion/apparel retail; minimum 2 years in a leadership role.

  • Strong leadership, communication, and organizational skills.
  • Proven ability to drive sales and manage store KPIs.
  • Ability to inspire and engage teams with a hands-on leadership style.
  • A genuine passion for sports and active lifestyle.
  • Knowledge of local market trends and customer preferences.
  • Flexible to work on weekends and public holidays.
Preferred Qualities:

We would like an applicant with a background as an athlete, sportsperson, or strong sports enthusiast.

  • Previous experience working in brands like Decathlon, Nike, Adidas, Puma, etc.
  • Energetic, approachable, and customer-focused mindset.

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