Director of Learning Experience

2 days ago

Salem, Tamil Nadu, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000
Training Director Role

This is a leadership position that focuses on the development and implementation of learning strategies across the organization, with an emphasis on luxury retail excellence.

Main Responsibilities
  • Learning Strategy & Design
    • Develop and execute a comprehensive learning strategy aligned with business objectives.
    • Identify training needs through TNI and partner with leadership to design customized programs.
    • Create a training roadmap for all levels - frontline staff, store managers, HO employees, and leadership teams.
    • Collaborate with Retail Operations, Merchandising, and HR to embed training in business culture.
  • Program Development & Delivery
    • Design and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, and enhancing overall Customer experience.
    • Develop product knowledge sessions in collaboration with design/merchandising teams.
    • Implement e-learning and blended learning solutions to enhance accessibility.
  • Quality & Standards
    • Ensure consistency in brand training delivery across all stores and regions.
    • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.
    • Establish KPIs and reporting metrics for training impact.
    • Standardize induction programs for all new hires.
  • Innovation & Continuous Improvement
    • Introduce new learning methodologies (digital learning platforms, gamification, microlearning).
    • Stay updated with luxury retail training trends, competitor benchmarks, and best practices.
  • Training Evaluation & Impact Assessment
    • Develop and implement a framework to evaluate training effectiveness at all levels.
    • Measure pre- and post-training impact on key business metrics such as sales conversion, average transaction value, repeat customer rate.
    • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
    • Generate regular reports on training outcomes for leadership, highlighting ROI and actionable insights.
    • Benchmark training impact against industry best practices to ensure competitive advantage.

Requirements

  • Masters degree in HR, Business, or related field.
  • 10-12 years of experience in Training & Development, with at least 5 years in a leadership role.
  • Prior experience in luxury retail, fashion, or hospitality is mandatory.
  • Exposure to digital learning platforms, instructional design, and global training standards preferred.

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