
Trainer Development Manager
14 hours ago
Job Overview:
">We are seeking a skilled and experienced Training Director to lead our training programs and develop the skills of our agents. The ideal candidate will have a strong background in training methodologies and soft skills, with experience in developing and delivering effective training programs.
">Key Responsibilities:
">- ">
- Develop and deliver comprehensive training programs for agents, including classroom training, hands-on demonstrations, and supporting activities.">
- Monitor student progress and provide coaching and developmental feedback to ensure agents meet business standards.">
- Presentation and development of training materials through classroom learning, hands-on demonstrations, and supporting activities.">
- Achieve individual training performance metrics.">
- Support transition of agents from training to production environment, ensuring competency meets business standards.">
- Maintain relevant product knowledge for each account by participating in client and cross-functional meetings, and side-by-side observations.">
- Ensure effective communication with managers, peers, and other resource groups.">
- Design and develop training materials for various instructional delivery methods.">
- Evaluate the effectiveness of training programs using various feedback methods, leading to enhancement of training resources and programs.">
Requirements:
">- ">
- Bachelor's Degree in a related field">
- Proven experience in training methodologies and soft skills">
- Strong communication skills">
- Proficient in Microsoft Office">
- Ability to multi-task and meet timelines">
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