Senior AI Security Solutions Engineer

2 days ago

Mysore, Karnataka, India beBeeCybersecurity Full time ₹ 1,51,71,200 - ₹ 2,41,45,600
Expert Cybersecurity Support Specialist

Cybersecurity is a rapidly evolving field, and as an Expert Cybersecurity Support Specialist, you will be at the forefront of this movement. You will play a critical role in ensuring the safe and effective adoption of AI in enterprises.

Job Description:
  • This role involves providing advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security.
  • You will work on the most comprehensive AI Security solution, ensuring customers can safely leverage AI technologies.

Responsibilities:

  • Provide expert-level technical support to customers and partners, resolving complex issues related to AI Access Security and SaaS Security.
  • Troubleshoot and resolve critical technical issues that may impact the safe adoption of GenAI apps and the protection of SaaS applications.
  • Offer best practices and configurations to optimize security solutions for our customers.
  • Manage and resolve support cases efficiently, ensuring timely follow-up and resolution.
  • Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates.
  • Author and publish Technical Support Bulletins and other knowledge base documentation.
  • Collaborate with cross-functional teams to drive product improvements and customer success.
  • Travel to customer sites as needed to expedite resolution of critical situations.
  • Provide on-call support as required to address urgent customer needs.

Requirements:

  • 8+ years of experience in a technical support engineer role, with a focus on network security technologies.
  • Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems.
  • In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols.
  • Ability to work flexible hours, including weekends and evenings, to support customers in different regions.

What We Offer:

  • A dynamic and challenging work environment.
  • The opportunity to work with cutting-edge technology.
  • Ongoing training and professional development opportunities.
  • A competitive compensation package.

How to Apply:

Please submit your resume and cover letter to us via email.

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