Senior Program Services Manager

3 days ago

Gurgaon, Haryana, India beBeeProgramLeader Full time ₹ 1,40,00,000 - ₹ 1,90,00,000

Job Opportunity

We are seeking a highly skilled and experienced program leader to manage our local service organization, delivering exceptional services and achieving planned performance goals.

The ideal candidate will have a strong background in field service operations, financial processes, and team management. They will be responsible for overseeing a portfolio of contracts, leading a team of Field Service Supervisors and Technicians, and ensuring service delivery meets contract requirements.

Key Responsibilities

  • Develop skills, information, and management discipline to ensure timely service delivery at planned gross margins, leveraging operational tools and best practices.
  • Manage a portfolio of contracts within the designated location.
  • Lead a team of Field Service Supervisors and Field Service Technicians, in collaboration with subcontractors, to deliver planned and reactive maintenance services.
  • Ensure service delivery complies with contract KPIs, SLAs, and customer requirements.
  • Oversee services including building management systems, chillers, fire alarm and detection systems, security and access control systems, and water treatment.

Requirements

  • Demonstrate experience in building services.
  • Possess thorough knowledge of field service operations and financial processes.
  • Exhibit supervisory knowledge with a demonstrated ability to lead a team.
  • Demonstrate strong organizational skills, including the ability to prioritize tasks and manage conflicting priorities.
  • Possess effective presentation skills for both internal and external audiences.
  • Demonstrate financial skills to understand contract-level financial data and identify necessary actions based on variances to achieve key metrics.
  • Apply operational analysis skills to gather relevant information, identify trends, and understand cause-effect relationships in operational issues.
  • Exhibit strong decision-making abilities to make considered and effective choices and take clear action.
  • Demonstrate execution skills to mobilize resources and implement action plans and control mechanisms to achieve desired results and commitments.
  • Apply risk management skills to understand implications, assess acceptable risk levels, and take actions to minimize risk.
  • Build and maintain effective customer relationships based on trust and mutual understanding.
  • Act as a change leader, embracing change and guiding the team positively and proactively through transitions.
  • Demonstrate delegation skills by effectively transferring decision-making authority and task accountability with clear expectations and ongoing support.
  • Possess coaching and development skills to enhance individual and team performance through challenging standards, constructive feedback, and collaborative improvement strategies.
  • Exhibit influencing and persuasion skills to gain buy-in by communicating with conviction, selling benefits, and using compelling logic.
  • Demonstrate strong communication skills by providing timely and relevant information, actively listening, and valuing employee input.
  • Show a drive for results by demonstrating energy, overcoming obstacles, and challenging current thinking to achieve improvements.

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