Global Store Operations Lead

3 weeks ago


Bengaluru, Karnataka, India myGwork Full time

As a key member of the Amazon Global Store team, you will play a vital role in shaping the shopping experience for customers around the world.

The Amazon Global Store enables cross-border customers to purchase products and receive shipments from global (WW) Amazon Marketplace, providing a hassle-free, localized experience. Our mission is to deliver an exceptional one-stop shopping experience to international customers, offering:

  • A world-class shopping experience in their local language, payments, and currencies.
  • Advanced solutions that cater to customers across the globe, driving customer satisfaction and loyalty.

You will lead a growing team of Support Engineers, responsible for maintaining software services by handling production issues, managing security & availability risks, automating processes, and driving operational excellence across the organization.

Key responsibilities include direct management of 10+ Support Engineers, ensuring high service availability, driving process and service improvements, building innovation within the team, translating this into a roadmap, and delivering Operational & Engineering Excellence Tools.

To succeed in this role, you will need:

  • A BS in Computer Science/Engineering or equivalent industry experience.
  • 10+ years of development/technical support experience, with 2+ years as an individual contributor or manager.
  • 3+ years of team management experience.
  • Excellent verbal and written communication skills.
  • Strong debugging/troubleshooting skills.
  • An ability to solve complex problems independently.
  • A strong understanding of support processes, including SLA, ticket handling, monitoring, processes, and metrics.
  • Proven ability to write scripts and automation.
  • Understanding of the complete deployment life cycle from design, build, test, and deploy.

This role requires a focus on metrics-driven operational excellence, the ability to hire and develop great people, handle multiple competing priorities in a fast-paced environment, technical aptitude to quickly grasp complex technical issues, and communicate directly with technical teams.

We estimate the annual salary for this role to be $165,000-$220,000, depending on location and experience.



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