Senior Operations Engineering Manager for Global Store
4 days ago
Amazon Global Store enables customers worldwide to experience a hassle-free, localized purchasing process. As an Engineering Manager in this role, you will lead a team of Support Engineers responsible for maintaining software services and driving operational excellence.
About the Role
We are seeking a highly skilled and experienced Engineering Manager to join our team. In this position, you will be responsible for managing a growing team of Support Engineers, ensuring high service availability, and driving process improvements.
Responsibilities
- Direct management of 10+ Support Engineers
- Ensure high service availability and drive process improvements
- Work closely with software developers, product managers, and business teams for global launches
- Drive Operational & Engineering Excellence Tools and Best-At-Amazon (BAA) engineering practices
Requirements
- BS in Computer Science/Engineering or equivalent industry experience
- 10+ years of development/technical support experience, including 2+ years as an individual contributor or manager
- 3+ Years of team management experience
- Excellent verbal and written communication skills
- Strong debugging/troubleshooting skills and ability to solve complex problems independently
- Strong understanding of support processes, SLA, handling tickets, monitoring, and metrics
- Proven ability to write scripts and automation
- Understanding of the complete deployment life cycle from design, build, test, and deploy
Payscale: $175,000 - $225,000 per annum, depending on qualifications and experience. Amazon is an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. This job posting has been reformatted to improve clarity and readability, while maintaining the original content and requirements.
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