EduTech Success Associate
5 days ago
About NNIIT
NNIIT is a pioneering Ed-tech start-up dedicated to empowering individuals in the digital era.
We are seeking talented individuals to join our dynamic team in Hyderabad, where we actively work towards making an impact in the Ed-tech sector.
Job Summary:
The Customer Success Executive role at Edu Tech One-on-One Classes involves assisting in the smooth operation and delivery of high-quality educational services in a one-on-one setting.
As part of this role, you will be responsible for various facets of operations management, including scheduling, resource allocation, quality assurance, and customer satisfaction.
Your Key Responsibilities:
- Scheduling and Resource Management: Assist in coordinating and managing schedules for both educators and students, ensuring optimal utilization of time and resources. Help allocate educators to students based on their expertise, availability, and student requirements.
- Quality Assurance: Support the establishment and maintenance of quality standards for educational delivery, ensuring consistency and effectiveness in one-on-one teaching sessions. Assist in conducting regular evaluations of educators and student performance, providing constructive feedback and support for improvement.
- Customer Relationship Management: Act as a primary point of contact for students and their families, addressing inquiries, concerns, and requests in a timely and professional manner. Build strong relationships with students and their families, fostering a supportive and engaging learning environment.
- Operational Efficiency: Help streamline operational processes and workflows to enhance efficiency and productivity. Identify areas for improvement in the delivery of educational services and implement solutions to optimize performance.
What You'll Need:
- Previous experience in a similar role in the K-12 segment.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Outstanding interpersonal skills.
- A willingness to learn and adapt to changing priorities.
- Proficiency in relevant software applications, including scheduling and CRM systems.
- Passion for education and a commitment to providing high-quality learning experiences.
Salary and Benefits:
Estimated salary: ₹ Up to 3 LPA. Incentives: Great incentives based on performance. Growth Opportunities: Can be turned into a permanent position with a hike as per performance. Opportunity for growth and advancement, including the possibility of team leadership roles.
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