Customer Success Associate

2 days ago

Mumbai Kolkata Hyderabad Secunderabad Telangana, India beBeeRelationship Full time ₹ 1,04,000 - ₹ 1,30,878

At the forefront of customer satisfaction, we seek an adept Customer Success Associate to serve as a dedicated liaison for clients post-booking. This pivotal role demands exceptional relationship management skills, ensuring seamless communication and fostering loyalty that drives repeat business.

Key Responsibilities
  • Customer Engagement: As the primary point of contact, you will be responsible for handling all client needs after a booking is made. This entails managing documentation, sending timely payment reminders, and providing regular updates.
  • Issue Resolution: Promptly addressing all customer queries and complaints is crucial to this role. You will work diligently to resolve issues in a timely manner, ensuring customer satisfaction.
  • Internal Collaboration: To guarantee a smooth process for clients, you will collaborate with various internal teams to manage pending approvals and handovers.
  • Relationship Building: A key aspect of your role is to establish long-term relationships with clients, focusing on their satisfaction and encouraging loyalty.

Requirements:

  • Proven experience in customer success or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and analytical skills.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to make a tangible impact on customer satisfaction and drive repeat business.

What We Offer:

  • A supportive and inclusive team culture.
  • A comprehensive benefits package.
  • The opportunity to grow and develop your career within our organization.

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