Sales Quality Excellence Specialist

4 days ago

Gurgaon, Haryana, India beBeeQuality Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

This role offers a unique opportunity to drive sales excellence and customer satisfaction by ensuring the highest quality standards in customer interactions.

The ideal candidate will possess exceptional analytical skills, a passion for process improvement, and strong communication abilities to collaborate with cross-functional teams.

  • Enhance Quality Standards: Conduct thorough assessments of customer interactions to ensure alignment with sales processes and service excellence.
  • Drive Performance Improvement: Identify performance gaps, provide actionable feedback, and work with Process Trainers to design effective training interventions.
  • Deliver Data-Driven Insights: Analyze customer feedback, sales metrics, and quality trends to provide meaningful insights that support decision-making and business growth.
  • Ensure Compliance & Best Practices: Maintain adherence to industry regulations, such as the Australian Consumer Law (ACL), ACCC guidelines, and privacy laws while promoting ethical sales practices.
  • Optimize Sales & Customer Experience: Collaborate with Sales, Training, and Operations teams to refine scripts, processes, and best practices for improved conversions and customer satisfaction.

Our Ideal Candidate

We seek a detail-oriented and analytical professional with 2-3 years of Quality Assurance experience in a Sales or Contact Centre environment. The successful candidate will have:

  • Strong knowledge of sales processes, including customer engagement, upselling, and objection handling.
  • Expertise in QA principles, performance metrics (CSAT, NPS, KPIs), and coaching techniques.
  • Data analysis skills to identify trends, generate reports, and implement improvement strategies.
  • Excellent communication skills to provide constructive feedback and collaborate with stakeholders.
  • Regulatory knowledge of ACL, privacy laws, and compliance best practices.
  • Advanced Microsoft Excel proficiency (Pivot tables, VLOOKUP, data visualization).
  • Experience with quality management tools (Verint, Aircall, ConvoZen) and CRM solutions (HubSpot, Salesforce) is a plus.
  • Certifications in Six Sigma, Lean, or process improvement methodologies are highly regarded.

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