
Quality Assurance Specialist
14 hours ago
**Job Title:** Quality Assurance Specialist
We are seeking a highly skilled and detail-oriented Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest level of quality in customer interactions.
About the Job:This is a full-time position that requires a combination of education and experience in quality assurance. As a Quality Assurance Specialist, you will be working closely with our team to monitor and evaluate customer interactions to ensure adherence to company standards.
Key Responsibilities:- Evaluate customer interactions to identify areas of improvement
- Provide feedback to agents to suggest process improvements
- Analyze trends from quality audits and prepare detailed reports
- Ensure all interactions comply with regulatory standards
To be successful in this role, you will need:
- A Bachelor's degree in any field
- Minimum 2 years of prior experience as a Quality Analyst in an international BPO setting
- Excellent verbal and written communication skills
- Proficiency in MS Office (Word, Excel, Access)
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is inclusive, diverse, and supportive, and we prioritize work-life balance.
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